eMail-Kampagne

naja, ich hab mal an die werten herrn management geschrieben:

Sent: Thursday, August 28, 2008 6:30 AM
To: Bartel, Dan; Kelley, Gary ; Pokorny, Brian ; Kao, Min ; Pemble, Cliff
Subject: Garmin Quality Issues ( Colorado , Oregon )

Dear Sirs,

For about 3 months i'm a owner of a Garmin Colorado 300. At the very first moment, i was really proud to own this nice device. But - unfortuanly i have to realize now ,that i wasted a lot of money for some kid's toy. sorry for that - but actually that's the truth. It starts with the not fitting housing of the device (battery cover) and ends up in simply not functioning gps device. It seems wheter hardware nor software is working correct. It's now my 3'rd Colorado 300, since the first two devices gave up working correctly after a few hours navigating (positioning, rock'n roller).

I'm really intrested in how Garmin thinks about the sense of a GPS device. For me, such a device simply has to work. Especially if the device is sold as an OUTDOOR GPS Receiver. That means it has to work under any (wheater)conditions and on any place (outdoor...) - otherwise it wouldn't make any sense.

At least i'm awaiting that the basic's are working 100%. but thats not the case. positioning simply fails.
and all other features?
I don't want to list all errors and bugs - there are some really good platforms where all issues are documented, i'm sure you know them, and if not you know whom to ask.
sorry, but that's how it looks like to me:
It seems that somebody started to develop in the morning and stopped at noon cause he got tired. and he is still tired, so development simply is freezed.
but the marketing still is'nt aware about sleeping development.
I'm wondering if garmin ever will make this devices really working?

Do you think you can satisfy me, concerning the colorado ?

please let me know.

thanks & very best regards

robert
europe, austria , vienna

____________________________________________________
Antwort, relativ prompt aber kaum beruhigend:
____________________________________________________
Thanks for the email.

I will pass your feedback and problems on to our engineering team for their review.

Regards,
Dan

Die Firma ist mit solchen generellen Feedbacks zur Usability überfordert, und die Mails werden nach Standardantwort nach /dev/null/ entsorgt werden (IMHO).

Bessere Aussichten haben Bugreports in bezug auf *konkrete* Fehler.

Am besten immer nur einen Bug pro Mail.

Die Aufnahmefähigkeit des durchschnittlichen Businnessmenschen ist arg beschränkt. Lesen tut sowieso keiner mehr, nur d'rüberfliegen und weiterleiten. Mehr als eine Viertelseite Text löst einen Tilt aus!

Komplexe Fehler wie Empfangs- und Driftprobleme immer mit Anlage belegen (gezippte GDB mit Tracklogs, kritische Stellen mit Wegpunkten Markieren und im Text auf diese Stellen bezug nehmen).

Ansonsten funktioniert es besser, wenn man sich ein passendes Produkt kauft, und nicht ein unpassendes und dann versucht den Hersteller zur Anpassung zu bewegen (IMHO). Das Geräteangebot bei Garmin ist ja mehr als ausreichend. Fehlerbereinigung ist eine Sache, aber lange Wunschzettel an Garmin so ausssichtsreich wie Wunschzettel an Bill Gates oder die Wunschpost, die alljährlich nach Himmelpfort geschickt werden.

trotzdem viel Erfolg

Andreas

soviel dazu:

Robert,

All of the software issues that you listed have certainly been reported. As for the tracks, like you have noted there is no way to track back on an archived track. The PC issues that you wrote about have all been reported and our technicians are currently reviewing them. I can't guarantee that any changes will be made, however, but there is always a chance.

Colorado:
I recommend that you remove the rock n' roller from time to time and clean both it and the inside compartment with a contact solution. Let it dry sufficiently and this should lead to it working smoother. With the battery door, ensure that you are removing it properly. Looking at the back side of the device, rotate it 180 degrees so that the bottom is facing the ceiling. Place your 2 thumbs on the black part on each side of the device directly above where the antenna is, and push upwards. This usually leads to less sticking.

Greg
[Gregory.Brantner@garmin.com]

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