Hallo zusammen,
habe meinen o.a. Problemfall beim techn. Support vonGarmin (techsupport@garmin.com) geschildert. Bekam nun nach drei Tagen dazu Antwort:
- Der Fehler stammte von einem Serverproblem bei Garmin
- Um nicht den gesamten Updateprozess bzw. STRG+U in MS durchlaufen zu müssen, wird ein Unlock-Link angegeben.
Ich find' diese Hilfe klasse, nur muß man das Problem eben auch auf Englisch schildern. Aber diese Hürde ist sicher machbar, oder? Und so erhält man ein einwandfreies Rezept, hier unten im Einzelnen, natürlich in der originalen Sprache der Garmin-Supporter :D.
Dear Hans,
Thank you for contacting Garmin International.
The ULW_SERVERSESSION error is caused by problems on our web site that did not allow you to connect with our server to complete or begin your registration and unlocking process. This can happen during periods of increased traffic on our web site, I apologize for any issues that this may have caused you.
The server is working fine now and you should be able to connect without this problem. To complete the process without going through the Mapsource application or the installation process with the disc, you can use the following link to finish the unlocking or registering of your program and of your unit.
https://my.garmin.com/mygarmin/unlock/unlockHome.faces
If you have gotten into the process enough that you had entered a password and username, then please enter those into the My Garmin application to get logged in to be able to complete the process. If you were not able to get started at all when the error occurred, then please click on (create new account), and set up your My Garmin account.
Remember to write down your username and password in the owners manual or somewhere to keep it with your unit's information.
If repeated attempts to access MyGarmin using Mapsource has failed, or you have recently updated Mapsource to the current version, and it is not connecting to the Garmin server, please go to web site and access your myGarmin account from there directly.
1. Go to www.garmin.com
2. On the black tool bar click on myGarmin
3. If you have an account currently type in your username and password to log in
4. If you have not yet been able to create a myGarmin account, click on create new account.
With Best Regards,
Gary J
Software Support Specialist
Software Team
Garmin International
Schöner Gruß
Hans