Hallo zusammen,
habe wie bereits berichtet die gleiche Fehlermeldung beim POI-Upload mit meinem BMW MNIII gehabt.
Habe diese Meldung dann an die Garmin-Techsupport-Seite geschickt. Die muß allerdings auf Englisch übersetzt sein, aber dabei hilft http://www.leo.org.
Heute kam die (wenig hilfreiche) Antwort, welche feststellt:
- Der Fehler kommt von einem Konflikt des POI-Loaders mit einem anderen Programm (tolle Auskunft!)
- Abhilfe durch Neuinstallation des POI-Loaders und der aktuellsten MapSource-Software
Also nichts, was wir nicht schon wussten
aber trotzdem nicht das Problem beseitigt.
Aber immerhin habe ich nach einer Woche Antwort von Garmin bekommen, dafür schon einmal ein Lob
an die Garministen (auch wenn die das auf Deutsch sicher nicht verstehen).
Hier die Antwort des Supporters:
Thank you for contacting Garmin Europe Support.
This error is usually caused by some type of conflict with another program. My recommendation is to uninstall the software and then reinstall. I also recommend going into the registry and deleting the GARMIN key in the registry.
1. Go to the start menu in windows
2. Select the settings and then select the control panel.
3. In the control panel double click on the icon for ADD/REMOVE PROGRAMS.
4. Select MapSource in the uninstall window. The software will ask to if you wish to uninstall all the components, answer YES to this option.
5. Select the Start key to the run option. In the run window type in < regedit > and enter. In the registry editor, you need to be very careful and please follow these steps precisely.
a. Select the (+) next to the folder stating HKEY_CURRENT_USER
b. In this view select the (+) next to SOFTWARE, when you click on this it will open your registry further.
c. In the SOFTWARE view you will see a series of folders, one will be GARMIN. Highlight the word GARMIN and press the delete key. It will ask for confirmation of deletion. Make sure that the word GARMIN is the only key highlighted. Press on the (-) signs to contract the expansion.
d. Repeat the same process for HKEY_LOCAL_MACHINE. It may not be in this registry.
6. Shut down your system as normal and then let the system set for about 30 seconds and then start up your computer.
7. Reinstall the software. It will ask for the destination folder, the default setting being C:\Program Files and so forth. Click on the browse option and type in for the
destination folder. C:\Garmin. This folder will not exist, but the option to create it will follow. Select OK.
8. Reboot after finishing your installation allowing the software to rest in the destination folder.
9. After you reinstall, I recommend that you upgrade your operating software to the latest version of the MapSource operating system.
Following are the steps to update MapSource on your computer:
http://www.garmin.com/support/download.jsp
The list is in alphabetical order. Go to the M's, you will see MapSource. Please click on the MapSource and you will be taken to a License agreement page. Once you have read and agreed to the agreement you may select that you do agree and then you will be taken to the next page.
The next page will have the word download on the screen and x.xx MB. Once you click on this it will begin trying to download the file. Please save it to the DESKTOP. Once you have completed downloading the upgrade you will need to run the program.
Please make sure you have closed out the MapSource program. If it is running the update will not work correctly.
The file should be on your desktop as Mapsource_xxx.exe. Then please double-click on the file name of Mapsource_xxx.exe and the program will begin to install on to your computer.
Once it is completed you can go back and check by going into MapSource and then click on the help and then the about MapSource.
** NOTE... to check the version of Map Source you are running or to verify the update was complete...in Map Source, click on HELP and ABOUT MAP SOURCE, this will display the version below the Map Source title. **
I would also recommend downloading a new copy of the Map Source manual from our website at -->> http://www.garmin.com/cartography/mapSource/manual.html.
If you have any further questions please let me know.
Regards,
Greg Vulinovic
Sales Support Associate
Garmin (Europe) Ltd
< <http://www.garmin.com/support/>>